Cork Racecourse Mallow Terms & Conditions for Ticket Sales

Cork Racecourse Mallow Service

Cork Racecourse Mallow is acting as a retailer of this ticket and accepts no liability whatsoever for any loss incurred by the purchaser of a ticket if the event does not take place in whole or in part.
Tickets are sold subject to any house rules and regulations operated by Cork Racecourse Mallow. Right of admission is reserved and may be refused without reason.
The organisers reserve the right to refuse admission to the venue for reasons of public safety, overcrowding or any other reason.
Admission to events is by full ticket only. No readmission is allowed, unless by prior arrangement with the organisers.
The customer is responsible for correctly verifying the correct day, time and location of the event and ensuring that they arrive in good time to attend the event. If you require an accurate start / end time for an event, please contact the Cork Racecourse Mallow.The event organisers reserve the right to make essential changes to the performance programme without prior notice.

 

Ticket purchase

Availability for purchase:

Cork Racecourse Mallow provides no guarantee with respect to the availability of tickets for any given event and provides no assurance that tickets will be available for purchase by the customer.
Demand for certain events sold on Cork Racecourse Mallow can be extremely high with thousands of customers simultaneously buying tickets through the website, shops and phone.
As both the capacity of the venue and the number of tickets allocated to Cork Racecourse Mallow is limited it is not possible to guarantee customers that tickets will be available for purchase.

System Malfunction or Failure:

Cork Racecourse Mallow is not responsible for any loss, inconvenience or expenses incurred by the customer in the event of malfunction or failure of the system which may result in failure to secure any or the desired number of tickets.
Cork Racecourse Mallow is dependent on other external suppliers of services (i.e., web hosting, hardware supply and support, remote back-up and disk mirroring) in providing services to customers and customers recognize that Cork Racecourse Mallow can only rely on those suppliers pursuant to their individual terms and conditions and service level agreements. In the event that Cork Racecourse Mallow experiences difficulties with one or more of its suppliers it will make every effort towards rectifying any such problems. Cork Racecourse Mallow will not however be responsible for any loss of any nature caused to the customer as a result of difficulties with any of the Cork Racecourse Mallow suppliers.

Ticket Purchase Limitations:

Cork Racecourse Mallow reserves the right to limit the number of tickets and type of tickets which can be ordered by a customer either in a single or multiple orders.
If such a limitation exists, it will be clearly noted and it will not be possible to purchase more than this stated amount.
Cork Racecourse Mallow reserves the right to cancel without notice any order placed by a customer trying to exceed the specified ticket limit, by whatever means. Please note that in such cases, all orders will be placed by the customer will be cancelled and no tickets will therefore be obtained.
It is the customer’s responsibility to ensure that any orders placed do not exceed the stated maximum ticket limit.

Order Acceptance:

Cork Racecourse Mallow reserves the right to refuse any order or cancel an existing order without notice or providing a reason.
We also reserve the right to cancel any or all orders originating from a single delivery address irrespective of whether the orders originate from a single customer or multiple individual customers.

Order completion:

Cork Racecourse Mallow will not be held responsible for any inconvenience or loss caused by a failure on the customer’s part to complete and successfully place an order for tickets.
The customer is wholly responsible for ensuring that their ticket order has been completed and has been successful.
If you are unclear as to whether your order for tickets has been successfully placed and to avoid inadvertently placing multiple orders.
It is the customer’s responsibility to note and safely keep the confirmation number associated with their order for future reference. This number is needed by Cork Racecourse Mallow customer support when dealing with queries. If you do not have your order confirmation number, it may not be possible for Cork Racecourse Mallow to deal with your query.

Ticket selection:

Cork Racecourse Mallow will not be held responsible for any aspect of incorrect selection of tickets by the customer including, but not limited to, event, day and / or time of performance, ticket quantity, ticket type and ticket delivery method.
The customer is wholly responsible for ensuring that all aspects of their ticket order are correct.
When purchasing from Cork Racecourse Mallow please take your time and make sure you are selecting the correct tickets. Before confirming the purchase, please review all the ticket information displayed which is based on the choices you made and ensure these are fully correct.
Cork Racecourse Mallow will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result.

Multiple orders:

Cork Racecourse Mallow will not be held responsible for any unwanted tickets ordered in cases where the customer has placed multiple orders, either deliberately or unintentionally.
It is the customer’s responsibility to ensure that multiple orders for tickets are not placed where only one order is desired.
Cork Racecourse Mallow will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result of multiple orders being placed.
When ordering, simply click the final confirmation button once and then be patient as your order is processed. Do not double click the final confirmation button, click it repeatedly or refresh the page.
If you are unclear as to whether your order for tickets has been successfully placed and to avoid inadvertently placing multiple orders.
If you encounter repeated problems while ordering and are still not clear whether you have ordered successfully or not, please do not submit multiple orders, but instead contact Cork Racecourse Mallow office for assistance.

 

Order Time Limit:

Cork Racecourse Mallow will not be held responsible for any inconvenience or loss incurred in cases where the customer failed to complete the order within the maximum time limit allowed, either per individual page or for the entire order.
If you do not complete your order within the specified time limit, the tickets you have selected are released back into the pool and become available for other customers to buy. This rule is common on all ticketing websites and is required to correctly manage sale of tickets for high-demand events.
In the case of high-demand events, it is possible that all tickets will have been sold to other customers in the meantime and you will be unable to secure tickets to the event when you restart the purchase process.
It is the customer’s responsibility to ensure that they complete their order within the specified time limit.

Delivery Options:

Cork Racecourse Mallow reserves the right to make only selected ticket delivery options available for particular events at its discretion.
As a result not all possible ticket delivery may be available for the event you wish to attend. A list of available delivery methods will be displayed when you are purchasing tickets and you must select one of these.

Ordering Tickets for More Than One Event:

Unfortunately, it is not possible to buy tickets for more than one event as part of a single order. You can place more than one order if you wish to buy tickets for more than one event.
Please note that if you choose postal delivery, the standard postage fee will be charged for each order.
Cork Racecourse Mallow will not be held responsible for any such per-order postage fees incurred by the customer while placing multiple orders to secure tickets for different events.

Links from third party websites:

Websites often take it upon themselves to link to Cork Racecourse Mallow so their visitors can easily buy tickets. In such cases, it is the customer’s responsibility to double check that tickets selected are for the correct event, date and time and are at the expected price.
Cork Racecourse Mallow will not be held responsible for such erroneous orders and cannot refund, cancel or exchange tickets ordered as a result.

Account Blocking:

As a private company Cork Racecourse Mallow is not obliged to contract with any customer. Cork Racecourse Mallow reserves the absolute right to block any customer from using the Cork Racecourse Mallow website or any other facilities offered by Cork Racecourse Mallow. Accounts can be blocked for indefinite periods at the discretion of Cork Racecourse Mallow.

Payment

Payment:

You may be asked to supply certain information including credit / debit card or other payment information and personal details when purchasing goods or services on the Site. By providing such information you represent and warrant that it is accurate, complete and current. Orders may be delayed or cancelled if we are not given complete and accurate information and / or are unable to contact the person who has placed the order and / or the cardholder.
Please note that the sending of personal information via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered. You should not divulge personal information over the internet unless you are using a secure or encrypted communications technology. We use Paypal for all secure commerce transactions. Paypal encrypts all of your personal information, including credit / debit card number, name and address so that it cannot be read as the information passes across the internet.
You agree to pay all charges (including shipping and handling charges) incurred by users of your payment mechanism at the prices in effect when the purchase is made. You are responsible for paying any taxes applicable to such purchases. Booking fees and postage fees are non-refundable.
When you order you grant Cork Racecourse Mallow permission to contact your bank to validate the credit / debit card details you entered and to seek permission to debit this card for the total amount due.
Similarly, you grant Cork Racecourse Mallow the right to submit your personal and bank details to anti-fraud systems for assessment during the ticket purchase process.

Taxes and Duties:

By ordering on Cork Racecourse Mallow you agree that you are responsible for paying any taxes applicable to such purchases.

Service Charges:

Cork Racecourse Mallow reserves the right to levy a charge for any particular service provided to the customer.
In such cases, the customer will always be fully informed of such charges in advance and will need to give their agreement to the charge if they wish to avail of the service. The customer will always have the option not to proceed with availing of the service in question, if they wish.
As the decision as to whether to avail of such charged-for services lies solely with the customer, Cork Racecourse Mallow will not be held responsible for any inconvenience, loss or expense incurred by the customer should he chose not to avail of the service.

 

Event Cancellation / Rescheduling

Event Cancellation:

From time to time, events are cancelled.
Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking.
To gain a refund on tickets for a cancelled event, tickets must be returned by registered post to: Cork Racecourse Mallow, Killarney Road, Mallow, Co. Cork, Ireland. Refund requests must be received by Cork Racecourse Mallow within 30 days of the original date of the cancelled event. Requests received after that date will not be entertained.
In most cases refunds are for the basic cost of the tickets purchased as booking and postage fees are non-refundable.

Event Rescheduling:

From time to time, events are rescheduled.
Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking.
If an event is rescheduled, you will be informed of the new date once it is confirmed. You can then attend the rescheduled event if you wish or opt to receive a refund.
Cork Racecourse Mallow will communicate a cut-off date by email by which time refund requests must be made. Refund requests made after this date will not be entertained, although you will still be able to use your tickets or contact us to arrange for someone else to use them instead, if you wish.
To gain a refund on tickets for a rescheduled event, tickets must be returned by registered post to: Cork Racecourse Mallow, Killarney Road, Mallow, Co. Cork, Ireland. In most cases refunds are for the basic cost of the tickets purchased as booking and postage fees are non-refundable.

Inconvenience, loss or expenses arising from cancelled events:

Cork Racecourse Mallow will not be held responsible for any inconvenience, losses of any kind or expenses incurred by the customer as a result of an event being cancelled, rescheduled or moved to a different venue.
The customer is wholly responsible for any expenses which they incur in order to facilitate attending an event. This includes all transport, accommodation, subsistence, miscellaneous and all other relevant costs not mentioned here.
Please be aware that events can, and are, cancelled and rescheduled from time to time and be prepared for this eventuality. You should make financial provision for this possibility personally or take out appropriate insurance to cover any such losses.

Booking travel / accommodation:

If you are travelling specially to attend an event, please ensure appropriate travel and accommodation options are available to you before booking tickets on Cork Racecourse Mallow.
If travelling from abroad, please be aware that certain times of year are very popular with tourists. At these times, hotel and transport availability can be very limited and prices rise substantially. You should always check when local bank holidays, other major public events are occurring.
Cork Racecourse Mallow cannot cancel, refund, amend or exchange any tickets ordered in cases where the customer has subsequently discovered that transport and accommodation options are prohibitively expensive.

Order Cancellation, Refund and Amendment

Order refunds:

Tickets cannot be refunded, exchanged or transferred in any way unless the event has been cancelled or rescheduled.

Order cancellation / amendment:

Once an order has been placed it cannot be cancelled or the number of tickets changed in any way.

Delivery method amendment:

It is not possible for you to change the delivery method you chose when ordering your tickets.

Name change on tickets:

Cork Racecourse Mallow is not responsible for any loss, inconvenience or expense associated with a customer’s failure to request a name change on the order within the prescribed time limit.
The name on the ticket will need to be changed in the following circumstances:

someone else ordered the tickets on your behalf using their credit card.

you ordered tickets on behalf of someone else using your credit card.

you can no longer attend the event and someone else will go instead.

You must reply to your booking confirmation email with a note of the other person’s name which you want to appear on the ticket.
The following restrictions apply to requests to change the name on tickets:

For evening shows (i.e. doors open at 6pm or later), Cork Racecourse Mallow must receive your request before noon on the day before the event.

For early events (i.e. doors open earlier than 6pm), Cork Racecourse Mallow must receive your request before noon on the day before the event.

Cork Racecourse Mallow reserves the right not to provide this service or to withdraw it completely at its discretion.

Non-receipt of tickets:

Cork Racecourse Mallow will not be held responsible for any inconvenience or loss incurred by the customer if tickets for postal delivery do not arrive in time for the event and the customer has not made contact with Cork Racecourse Mallow in advance of the event.
If you have not received your postal delivery tickets within 48 hours of the event you must contact Cork Racecourse Mallow immediately so alternative arrangements can be made.

Non-receipt of confirmation emails:

If you have not received an order confirmation email, you must email info@corkracecourse.ie including your order confirmation number and email address to get the email resent.

Lost, Stolen or Destroyed tickets

Care of ticket:

The ticket holder is responsible for care of the ticket after purchase. Cork Racecourse Mallow are not responsible for damage to or loss of the ticket.

Lost, stolen or destroyed tickets:

General admission tickets (i.e. standing or unreserved seating) cannot be replaced if lost.
It may be possible to replace reserved seating tickets (i.e. where your seat has been assigned when booking and a row and seat number are shown) if they are lost.

Replacement tickets:

Cork Racecourse Mallow reserves the right not to issue replacement tickets in place of lost, stolen or destroyed tickets at its discretion.
If tickets are lost, replacement tickets can only be issued if the original tickets were for assigned seating at the event. General admission tickets – either standing or for non-assigned seating – cannot be replaced.
Cork Racecourse Mallow reserves the right not to post replacement tickets for security reasons and these can only be collected at the box office.

 

Postage of replacement tickets:

If tickets are lost, replacement tickets can only be issued if the original tickets were for assigned seating at the event. General admission tickets – either standing or for non-assigned seating – cannot be replaced.
Cork Racecourse Mallow policy is that replacement tickets can only be collected at the box office by the customer and cannot be posted for security reasons.

Ticket Collection

Box office collection:

If you have chosen to collect your tickets at the venue box office, you must collect them prior to being admitted to the event.
You will need to show your credit card and booking confirmation number for identification purposes when collecting your tickets.

 

Identification when collecting tickets:

Cork Racecourse Mallow is not responsible for any loss, inconvenience or expense associated with a customer’s failure to produce appropriate identification when trying to collect tickets at the venue box office.
You will need to show your credit card or picture i.d. and booking confirmation number for identification purposes when collecting your tickets.